This course is designed to guide you in understanding and applying the Kano Analysis Model, a powerful tool for capturing and analyzing customer needs. It will equip you with the necessary skills to gather, analyze, and present customer data effectively, striking the right balance between complexity and simplicity.

What You’ll Learn:

How to deploy the Kano Analysis Diagram effectively. The importance of the voice of the customer and how to capture it. Key considerations when mapping customer delight, satisfaction, and dissatisfaction. Tips to enhance your product or service design by understanding your customers better.

Why This Course:

The Kano Analysis Model taught in this course has been proven successful in numerous business scenarios. Many professionals have used this approach to improve their understanding of customers and make informed decisions. These improvements have ranged from small process enhancements to large transformations involving product or service redesigns. This method is versatile and works for projects of any size.

Join us in learning how to apply the Kano Analysis Model and increase your organization’s customer-centricity.

Only logged in customers who have purchased this product may leave a review.

Course Description:

This course is designed to provide you with a comprehensive understanding of Business Process Management (BPM). It offers a step-by-step guide on how to approach, manage, and improve your business processes effectively. The course aims to simplify complex concepts and make them accessible to everyone.

What You’ll Learn:

• How to manage critical processes within your business.
• Techniques to successfully manage and improve business processes.
• How to design and create new business processes.
• Steps and techniques to deploy new business processes.
• How to improve existing business processes.
• Identifying processes in need of improvement and defining them.
• Managing people, systems, and activities within processes.
• Defining, mapping, and creating lasting changes to improve overall business performance.
• Techniques to manage processes long-term, ensuring stability and capability.

Why This Course:

The methodologies and tools taught in this course have been successfully applied in various business scenarios. Many professionals have used these techniques to enhance their business processes, leading to significant improvements in efficiency and performance. Whether you are looking to make small adjustments or undertake major process redesigns, this course provides a flexible approach suitable for projects of any size.

Join us in mastering Business Process Management and transform your business processes for better performance and efficiency. By the end of this course, you will have the confidence to apply BPM principles and techniques to achieve lasting improvements. This course is ideal for anyone looking to enhance their skills in process management, regardless of prior experience. We are here to support you every step of the way.

Enroll now and start your journey towards business excellence and success. Good luck with your course!

Only logged in customers who have purchased this product may leave a review.

£199.00

Included Courses:

• Kano Analysis Model
• CTQ Tree: Critical to quality
• SIPOC – Supplier, Input, Process, Output, Customer
• FMEA: Failure, Modes, Effects, Analysis

Guaranteed Safe Checkout

Improvement & Analysis Tools Course Bundle

Only logged in customers who have purchased this product may leave a review.

£199.00

Included Courses:

• Business Process Management: Certification
• Process Management: Value & Non-Value Add
• Business Process Simplification: Certification
• Business Process Automation: Certification

Guaranteed Safe Checkout

Business Process Management Course Bundle

Only logged in customers who have purchased this product may leave a review.

Scroll to Top

The SIPOC – Supplier, Input, Process, Output, Customer course is a comprehensive guide to building the highly effective SIPOC process mapping tool. This course will teach you how to build and deploy an effective SIPOC Process Map and how to deploy a fantastic process mapping tool to map your processes in a unique way.

What You’ll Learn:

• How to build and deploy an effective SIPOC Process Map.
• How to deploy a fantastic process mapping tool to map your processes in a unique way.
• The ability to identify your suppliers and customers.
• The ability to identify your critical process inputs and outputs.
• How to provide insight and information to enable your leaders to make better decisions.
• How to gain favor with your management level, given that you can now present process information in a unique but super helpful way.
• How to empower your colleagues to use the maps to diagnose where their problems are arising.
• How this will give you a map which can be used for wider purposes, such as swim lane mapping, root causing, or customer engagement.
• How to improve your understanding of the customer by identifying their place in the process and what may be impacting them.
• How to reduce waste and address errors by being more able to confidently map where these are occurring.

Why This Course:

The SIPOC is one of the best known and most effective process mapping tools out there. Used extensively in projects utilizing the Lean Six Sigma methodology, the SIPOC is there to help you understand the current state, the key players in the process, and the key inputs and outputs of your process.

Requirements:

• None. We will work with you throughout the course.
• No prior process mapping knowledge is required.
• The course is built to be open to all levels.
• Reach out to the course instructor (via email/LinkedIn) if you need assistance.

Description:

In this course, you will learn what a SIPOC is, how to effectively deploy a SIPOC, a breakdown of each section of the SIPOC, and a number of demonstrations, based on different scenarios in different industries. The course also gives you the templates and tools you need so once you have completed the course, you can get started on a SIPOC right away.

Who this course is for:

• Anyone currently working for a company who wants to improve the business.
• Anyone who owns a business/manages a department and wants to improve operational performance.
• Anyone who wants to upskill in this field as improving your business from within is a skill HIGHLY in demand.
• Anyone who wants to leave the course with full confidence in delivering this topic.

Only logged in customers who have purchased this product may leave a review.

This course is designed to guide you in understanding and applying the principles of process mapping, with a focus on improving your organization’s processes. It will equip you with the necessary skills to map, analyze, and enhance your organization’s processes, striking the right balance between complexity and simplicity.

What You’ll Learn:

• How to understand and apply various process mapping tools in your organization.
• The essential steps to conduct a process analysis using Lean Six Sigma and other tools.
• Key considerations when mapping and improving processes.
• Tips to enhance your operational performance by improving processes.

Why This Course:

The process mapping techniques taught in this course have been proven successful in numerous business scenarios. Many professionals have used this approach to improve their organization’s efficiency. These improvements have ranged from small process enhancements to large transformations involving process redesigns. This method is versatile and works for projects of any size.

Join us in learning how to apply process mapping techniques and increase your organization’s efficiency. This course is perfect for anyone looking to improve operational performance, upskill in a high-demand field, or gain confidence in delivering these tools. Let’s map the path to success together!

Only logged in customers who have purchased this product may leave a review.

Do you want to learn how to create a project charter that sets your project up for success? A project charter is a crucial document that defines the scope, objectives, and stakeholders of your project. It helps you align your team, communicate your vision, and avoid common pitfalls. In this course, you will discover the purpose and importance of a project charter, and how to build one step by step. You will also follow a realistic scenario to practice creating your own project charter using the skills and knowledge you gain from the course. By the end of this course, you will be able to create a project charter that works for your business and delivers results.

Click here to Learn More

Only logged in customers who have purchased this product may leave a review.

The Lean Six Sigma Yellow Belt Online Certification Course is designed to equip you with the knowledge and skills to implement Lean Six Sigma projects successfully. This course will enable you to save your organization significant amounts of time and money by reducing errors, issues, and waste. You will learn how to deploy a range of tools spanning this whole field and become experienced in root cause analysis, process mapping, process improvement, problem solving, and solutioning.

What You’ll Learn:

• How to become certified in Lean Six Sigma: Yellow Belt level.
• The steps to deploy successful Lean Six Sigma projects.
• Ways to save your organization extensive amounts of time and money.
• How to deploy tried and tested tools to reduce errors, issues, and waste.
• The knowledge to upskill your peers in this area.
• How to upskill in the DMAIC project management framework.
• The practical deployment of a range of tools spanning this whole field.
• Experience in root cause analysis, process mapping, process improvement, problem solving, solutioning, etc.

Why This Course:

The Lean Six Sigma methodology taught in this course has been used successfully across all industries and types of organizations. It is a skill in high demand in today’s workforce. By completing this course, you will have a badge on your resume identifying your ability to improve your organization from within – a huge win for your career!

Requirements:

• None. We will work with you throughout the course.
• No prior root cause analysis knowledge is required.
• The course is built to be open to all levels.
• Reach out to the course instructor (via email/LinkedIn) if you need assistance.

Description:

Lean Six Sigma is an extremely powerful methodology, capable of saving organizations vast amounts of money and time. This Yellow Belt course will develop your knowledge of Lean Six Sigma, enabling you to deliver full end-to-end projects using this methodology. In this course, we will cover:

• Quality: What quality is, its importance, and delivery options.
• Lean: What is Lean, its history, the 8 key wastes, value-adding and non-value-adding steps, how to create value within your process, and more.
• Six Sigma: What is Six Sigma, its history, good quality vs. Six Sigma quality, the project management approach of DMAIC, roles, and more.
• The customer: Looking at the voice of the customer and establishing what is critical to quality.
• The DMAIC end-to-end project management process: The bulk of the course will show you how to identify, build, and deliver successful projects using the Lean Six Sigma methodology, and how to ensure you maximize its benefits!
• Exam: As well as tools and other resources, an exam and certificate of completion are offered at the end of this course.

Who this course is for:

• Anyone currently working for a company who wants to improve the business.
• Anyone who owns a business/manages a department and wants to improve operational performance.
• Anyone who wants to upskill in this field as improving your business from within is a skill HIGHLY in demand.
• Anyone who wants to leave the course with full confidence in delivering this tool.

Only logged in customers who have purchased this product may leave a review.

This course is designed to help you understand and apply the principles of business improvement planning. It focuses on the main steps and tools you need to create an effective plan that can transform your work or business. The course aims to keep things simple and clear.

What You’ll Learn:

• How to understand the basics of business improvement in your work or business.
• The important steps to create a business improvement plan.
• Key points when defining your goals and outlining your vision.
• Ways to convince others to support your ideas and plans.
• How to use a real-life case study to understand the practical application of these principles.

Why This Course:

The business improvement planning approach taught in this course has been used successfully in many different situations. Many people have used this method to make their work or business more efficient. These improvements have ranged from small changes to big ones that redesign the whole process. This method is flexible and works for projects of any size.

Join us in learning how to use the business improvement planning method and make your work or business more efficient. You’ll finish the course with full confidence in using these principles to make lasting improvements.

Only logged in customers who have purchased this product may leave a review.

This course is designed to help you understand and apply the Theory of Constraints (ToC) approach. It focuses on the main steps and tools you need to improve your work or business. The course aims to keep things simple and clear.

What You’ll Learn:

• How to understand the basics of ToC in your work or business.
• The important steps to use ToC.
• Key points when finding and fixing things that slow down your work.
• Ways to do better at your job or make your business more efficient by using ToC.

Why This Course:

The ToC approach taught in this course has been used successfully in many different situations. Many people have used this method to make their work or business more efficient. These improvements have ranged from small changes to big ones that redesign the whole process. This method is flexible and works for projects of any size.

Join us in learning how to use the ToC method and make your work or business more efficient. You’ll finish the course with full confidence in using ToC to make lasting improvements.

Only logged in customers who have purchased this product may leave a review.